Zambezi Bank
Cutting account opening from nine days to under an hour
A regional retail bank rebuilt onboarding around portable verified identity without touching its core banking system.
- faster onboarding end to end
- 82%faster onboarding end to end
- median time to account opening
- <1 hrmedian time to account opening
- increase in completed applications
- 2.6xincrease in completed applications
- changes to the core banking system
- 0changes to the core banking system
The challenge
Account opening required a branch visit, physical document copies and a manual compliance review that averaged nine days. Roughly four in ten applicants abandoned the process. The core banking system was twenty-two years old and effectively unchangeable.
What we did
MyAura was placed in front of the existing core through an API layer. Returning customers reuse credentials they already hold; new applicants complete a guided capture flow with automated sanctions screening. The core was never modified — it simply receives a completed, verified application.
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