Services
Support
Product support for MyAura, StrataERP and Mainza — routed to people who have read the source, not to a script.
A real engineer, on the first response
What we offer
Support in practice
Technical support
Break-fix and how-to support across all Fortlyn products, through portal, email or chat.
Escalation management
A named contact who owns your critical issue end to end and reports until it is closed.
Upgrade assistance
Planning, rehearsal and hands-on help through major version upgrades.
Health checks
Periodic reviews of configuration, performance and security posture against current best practice.
Engagement models
Ways to work with us
Standard
IncludedBusiness-hours support with next-business-day response, bundled with every subscription.
Priority
Add-onFour-hour response, weekend cover for priority-one issues, and quarterly health checks.
Mission critical
Add-on24×7 with fifteen-minute response, a named technical account manager and an annual DR rehearsal.
What you get
- Support portal with full ticket history
- Published response and resolution targets
- Root cause analysis on every priority-one incident
- Quarterly support trend reporting
- Direct escalation path to engineering
Tell us what you are trying to do
We will be honest about whether support is the right shape for it.